Clients
Our clients include major telecommunications, IT and financial organisations. Here are some of the projects we have done for them.
- Abel Ecology
- Vegetation management plans for residential and commercial property developments. Vegetation and threatened species assessments for proposed constructions, and guidelines, template and standardised methodology for vegetation management on bushfire-affected NSW school sites.
- Australian Wildlife Conservancy
- On-line herbarium for Mornington Wildlife Sanctuary.
- David Jones
- Store Logistics department policies and procedures manual.
- Dilithium Networks
- Installation, administration and maintenance manual for DTG2000 Transcoding Gateway.
- Hutchison 3G Australia
- User guides for 3G handset modem connection and file transfer.
- InterAcct Solutions
- Writing and illustration of interactive USSD mobile phone system manuals.
- Intech Solutions
- User and API reference documentation for IQ Office Suite.
- OpenIN
- Company software development, problem management and document management procedures. Administration manuals, test plans and marketing documentation for Intelligent Network products.
- Origin Energy
- Call centre intranet work instructions for managing full retail contestability of Victorian gas market.
- Primus Telecommunications
- System administration procedures, server build procedures and operational support procedures for Internet management centre.
- Proximity
- User, administration and quick start guides for television image management and order tracking systems.
- Qantas
- Reverse engineering and system analysis of employee time-keeping system to code level. Researched, wrote and illustrated user and administration manuals. User manual for jet fuel management system.
- Seeker Wireless
- Training, operation and technical support manual for mobile location based services system.
- State Debt Recovery Office
- User manual for debt recovery tracking system, and business analysis of new processes and system modules.
- Super4U
- Recording and mapping of company business processes.
- Sydney Diocesan Secretariat
- IT reference and procedures manual for 40 complex and interrelated financial, banking, stock trading, archiving and web-based systems. Complete network diagrams and inventory.
- Telstra and IBM Global Services Australia
- Complete HTML system administration and user manuals for 25 major international telecommunications network management systems.
- Vodafone
- Business procedures and process flowcharts for technical departments.
- Xantic (formerly Telstra Global Satellite)
- Network architecture and system integration diagrams; operational support procedures; software change management process; software audit; billing strategy and architecture; global office network standards.
- Reverse engineering and system analysis of satellite telecommunications billing and customer support systems. System architecture, dataflow diagrams and operational procedures.