Services

We are a Sydney-based sole trader company which produces clear, accurate technical documentation in printed and on-line formats.

Our main business is:

• Writing different types of document and presenting these in the best format.
• Rewriting existing material to make it clearer and simpler.
• Analysis of systems and problems.
• Illustrating our work.

We have particular expertise in documenting systems and processes in the IT and telecommunications industries, and the analysis of undocumented systems. We also write and illustrate many other kinds of document. We do not specialise in Quality Certification or Military documents.

We can also help with the following functions which we have performed.

Business Analysis

Requirements gathering, business analysis and product specification.

Demonstration

Demonstration of products and systems to customers and staff.

Design

Design of systems, user interfaces and documents.

Editing

Editing our own work and documents written by others. A specialist is used when more thorough editing is required.

Methodology Development

Development of software development and business process methodologies.

Operation and Support

Operation, support and administration of office applications, workstations and network peripherals.

Testing

Writing test plans and methodologies. System and acceptance testing. Performance testing and evaluation of hardware and software products and peripherals.

Training

Development of training material. Delivery of technical and new staff training. Office application training.